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 CL America is committed to delivering a high-quality and unique cruise vacation
experience in Hawaii. As with many new ventures, the company has faced
a number of start-up challenges that have affected some of Pride of
Aloha's guests experience and the company would like to apologize.
Although
the company has received many positive comments on the initiative it
has taken to make this product possible, and indeed on the friendliness
and quality of the crew onboard, it recognizes that for a variety of
reasons the service on the initial cruises was generally not up to the
standard for which NCL is known.
Pride
of Aloha's U.S. crew members and officers are working together for the
first time and they are establishing routines and procedures that when
perfected will make Pride of Aloha one of the finest cruise products at sea.
The
company is taking aggressive action to address specific issues on Pride
of Aloha. Senior management are onboard the vessel to ensure quality
levels quickly reach the high levels the company is known for. In
recognition of the shortcomings of Pride of Aloha's past cruises, the
company is refunding all guests who have sailed on Pride of Aloha, 50%
of their service charge, as well as issuing cruise credit certificates
for future cruises, both, which they will receive in the next few
weeks. The cruise credit certificates will be 20% of the value of the
cruise-only portion of their recent Pride of Aloha fare.
The
cruise industry, in general, is experiencing an upsurge in demand and
prices are rising. The popularity of the brand's Hawaii cruise program
has also meant that
 today's
prices are higher than they were when it first announced Pride of
America's Hawaii program a year-and-a-half ago. If past Pride of Aloha
guests would like to sail aboard either Pride of America or Pride of
Aloha in Hawaii next year, the brand will extend to them its initial
publicly available rates that were applicable when the product was put
on sale in 2003. This offer, which is good on bookings made through the
end of this year, is additional to the cruise credit (which is good on
any cruise booked and sailed before the end of 2005) and may be
combined with it. Cruises can be booked with a travel agent or by
calling 1.888.NCL.HAWAII. Travel agents will receive a $50 re booking
fee in addition to their commission.
NCL
America is confident that the cruise experience aboard Pride of Aloha
will very quickly be up to the company’s high standards. Future Pride
of Aloha guests should be reassured by the aggressive efforts being
undertaken and by the action the company has taken when the product has
not delivered as expected.
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